How do I get a quote?
The fast way: use our Get a Quote page — just your name, email and address. Merlin measures your home himself from the address, counts every window, and emails back your exact total, usually within minutes. No photos needed (add one only if your home is unusual or heavily shaded). Prefer texting? Send your address to (832) 657-1754. Estimates are free, and your final price is confirmed on site.
Why is pure water better than a squeegee?
Squeegee cleaning uses soap, and soap leaves residue — that residue causes streaks and actually attracts new dirt. Our reverse-osmosis + deionized water has zero minerals and zero additives, so it dries perfectly clear and your glass stays cleaner longer.
Do you clean frames, sills, and screens too?
Yes — our soft nylon and boar's hair brushes scrub frames and sills on every window cleaning, and we offer full screen deep-cleaning with our Xero screen cleaner as an add-on.
How do you reach second-story windows?
With our water-fed pole system, from the ground. No ladders leaning against your home, no risk to your siding or gutters.
What is a soft wash, and is it safe for my siding?
A soft wash cleans your home's whole exterior with low pressure and cleaning solutions instead of a high-pressure blast — it lifts dirt, algae, and staining safely. And every soft wash includes a complimentary window cleaning, so your windows come out spot-free and look just as amazing as the rest of the house.
What does pressure washing include?
Our 3-in-1 process: a pre-treatment that loosens dirt and stains, the deep wash itself, and a protective post-treatment that keeps the surface cleaner longer.
What is Premium Restore / nano coating?
Our most detailed cleaning — we deep clean every frame, sill, and track so they look just as amazing as the glass — plus a nano coating that bonds to the glass and repels water, dirt, and spots. It gets your windows as close to new as possible without replacing them, and they stay cleaner far longer between visits.
How do the loyalty rewards work?
Two ways. First, every additional cleaning within a year earns another 10% off — 2nd visit 10%, 3rd 20%, and it maxes out at 30% from your 4th visit on. Second, every wash punches your card: your 11th wash is free. Create an account in the customer portal to track both.
Do you offer recurring service plans?
Yes — four of them, and none locks you in. Seasonal Shine (twice a year, 10% off every visit), Clear View Quarterly (every 3 months, 20% off, free screen cleaning every visit), Wicked Premier (every 2 months, 30% off — our maximum — plus a free soft wash touch-up yearly), and Whole Exterior (windows plus a full soft wash twice a year at 15% off the bundle). Every plan guarantees your discount from the very first visit, and we reach out to schedule each one so you never have to remember. Join in one tap from the Service plans section of your
customer portal, and stop any time.
Do you clean interior windows too?
Yes — interior cleaning is available as an add-on to any window clean. The outside gets our pure-water treatment; the inside glass is hand-detailed with professional squeegees and lint-free towels, and we wipe your sills and tracks while we’re at it. We just need somebody home to let us in, and we work carefully around furniture and blinds — we ask before we move anything. Mention "inside & out" on the
quote page and your exact total will include it.
How long does a visit take?
Most jobs take about 2 hours, and we’re open 24 hours a day, seven days a week — book any hour that suits you.
Do I need to be home during the service?
Nope! As long as we can reach the areas being cleaned, you don't need to be on site. If you're away, we'll text or email you before-and-after photos of the windows or areas that looked the worst before we started — so you can see the difference the moment we finish.
How and when do I pay?
Payment is due by the end of the day on the day we complete your service — we accept cash, check, cards, and e-payments through Zelle or Venmo. We don't offer payment plans.
Are you the same company as Grime Gone Gurus?
Yes! We rebranded — same owner, same team, same quality. Your loyalty history carries right over.
What areas do you serve?
Houston and surrounding areas. Not sure if you're in range? Text us your address — travel is factored into your quote automatically.
How do I track my service or see past cleanings?
Create a free account in the customer portal with your email or phone number and a password you choose. You'll see your service history, loyalty progress, and live status updates on service day — from “on our way” to “finished” — and you can turn service-update notifications on or off anytime.