Wicked Window Wash · Houston, TX · Last updated July 2026
These terms cover the services we provide and the website you’re reading them on. Booking a service, signing a service agreement, or paying an invoice means you agree to them.
Wicked Window Wash, Houston, Texas. Formerly Grime Gone Gurus LLC — same owner, same team. Reach us at (832) 657-1754 or wickedwindowwash@gmail.com, every day open 24 hours a day, 7 days a week (00:00–24:00)
Quotes are based on what you tell us and on what we can see from photos, satellite imagery, or a walkthrough. If the job on the day is materially different from what was quoted — more windows, a second storey we didn’t know about, heavy mineral staining, an inaccessible area — we’ll tell you the revised price before we start any additional work. You’re never billed for extra work you haven’t approved.
Quotes are valid for 30 days unless we say otherwise.
We’ll confirm your appointment window ahead of time. Rain, lightning and high winds make exterior work unsafe and produce poor results, so we may reschedule for weather — at no cost to you, and we’ll offer the next available slot.
If you need to cancel or move an appointment, just let us know as early as you reasonably can so we can offer the slot to someone else. We don’t charge cancellation fees for ordinary rescheduling. If nobody is home and we cannot access the property for a booked exterior service, we may charge for the trip.
We need safe access to the areas being cleaned: gates unlocked or a gate code provided, pets secured, and vehicles or fragile items moved clear of the work area. Please let us know about broken or cracked glass, failed window seals, loose screens, damaged siding, or anything else already in poor condition before we begin. If we arrive as scheduled and cannot access the service areas, a return-trip fee of up to 50% of the visit price may apply; 24 hours\u2019 notice reschedules any visit free.
We guarantee spot-free results. If you’re not happy with the work, tell us within 3 days and we’ll come back and make it right at no charge. That’s the guarantee: we return and re-clean.
Some things cleaning genuinely cannot fix — hard-water mineral etching, scratched or oxidised glass, permanent staining, failed seals causing fogging between panes. We’ll always tell you when we see one of these, and where possible we’ll recommend our Premium Restore service instead of pretending a standard clean will solve it.
We take care in your home and we carry insurance. If we damage something, tell us right away and we’ll make it right. We are not responsible for conditions that predate our work \u2014 including failed window seals or fogged double panes, existing scratches or etching, stage-2+ hard-water mineral damage, and brittle or sun-worn screens \u2014 and we may photograph such conditions before starting.
We’re not responsible for pre-existing damage, or for failures caused by the condition of the property itself — already-cracked glass, deteriorated caulking or glazing, loose or rotten trim, failed window seals, or screens that are already brittle. If we spot something like that, we’ll point it out rather than risk it.
Payment is due on completion unless we’ve agreed otherwise in writing. We accept card payments through Square, and we never see or store your full card number. Commercial and recurring accounts may be invoiced on agreed terms. Balances unpaid more than 7 days after service may accrue a 5% late fee. If you ever believe a charge is wrong, contact us before disputing it with your card issuer — we fix real problems fast, and these terms give us the right to make it right first.
Every additional cleaning within a rolling 12 months earns another 10% off, up to a maximum of 30%. Cleanings also count toward a free wash. Discounts apply to the service price, are tied to the service address, and can’t be exchanged for cash. We may adjust the programme going forward, but we won’t take away a discount you’ve already earned.
Our service plans (Seasonal Shine, Clear View Quarterly, Wicked Premier, Whole Exterior) are memberships: a set number of visits per year at a plan discount off our standard rates. Each visit is quoted for your home and billed the day of that service — no upfront charge, nothing auto-billed between visits. Every enrollment comes with its own plan agreement to sign, showing your visit schedule, pricing, and these terms. You can cancel anytime by phone, text, or email; cancelling an active plan carries a flat $100 early-cancellation fee, due within 15 days. Pausing or rescheduling visits is never a cancellation.
We use an AI assistant, Merlin, to answer questions, quote, schedule and follow up. Anything Merlin commits to on our behalf, we stand behind — but obvious errors (a wildly wrong price, an impossible time slot) will be corrected and confirmed with you rather than honoured as-is.
With your consent we may contact you by phone, text or email, including by automated technology. Consent is never a condition of purchase. Reply STOP to any text to opt out, or HELP for help. Message and data rates may apply. See our Privacy Policy for how we handle your information.
We may photograph or film work we’ve completed and use it in our marketing. We don’t include your name, your address, or anything that identifies your home. Tell us if you’d rather we didn’t, and we won’t.
For website builds and ongoing site care, these additional terms apply. Project scope, price and payment schedule are agreed in writing before work begins. Deposits are non-refundable once work has started. You own your content, your domain and your finished site; we retain the right to display the work in our portfolio unless you ask us not to. Monthly care plans are billed monthly in advance and either side can cancel with 30 days’ notice. Hosting, domains and third-party services are billed at cost and remain subject to those providers’ own terms.
Everything on wickedwindowwash.com — text, photographs, logo and design — belongs to us. Pricing and availability shown here can change. We do our best to keep it accurate, but the quote we give you for your specific property is the one that counts.
We stand behind our work, and the guarantee above is the heart of it: if a job isn’t right, we come back and fix it. Beyond that, our total responsibility for any claim connected to a job is limited to the amount you paid us for that job in the twelve months before the claim.
We aren’t responsible for indirect or knock-on losses — things like lost income, lost business, missed appointments, or damage that follows on from a problem rather than being the problem itself. Nothing here limits our responsibility for injury caused by our own negligence, or anything else the law says can’t be limited — and this section doesn’t take away any rights you have as a consumer under Texas law.
These terms are governed by the laws of the State of Texas. If a disagreement ever gets as far as court, it belongs in the state or federal courts of Harris County, Texas, and we both agree that’s where it goes.
Before that: please call us. Nearly everything gets sorted with one phone call to (832) 657-1754, and we would much rather fix a problem than argue about one.
If you ask us to do something that causes a problem for someone else — for example, work on property you don’t own or control, or on an area you told us was fine to clean when it wasn’t — and a third party brings a claim against us because of it, you agree to cover the reasonable costs of that claim, including legal fees.
This doesn’t apply to anything caused by our own mistake, our own negligence, or our own equipment. Our errors stay our responsibility; this is only about claims that come from instructions or permissions you gave us.
We may update these terms from time to time. The version published here on the day you book is the one that applies to that job.
Ask us anything: call or text (832) 657-1754, or email wickedwindowwash@gmail.com. We’d always rather talk it through than have you read the fine print twice.