Wicked Window Wash · Houston, TX · Last updated July 2026
When you request a quote, create an account, book a service, or sign a service agreement, we collect the basics needed to serve you: your name, phone number, email, service address, photos you send us of your home for quoting, your service history with us, and your communication preferences.
We never sell your information, and we don't share it with anyone except the service providers we need to run our business (like our payment processor and email provider), who may only use it to serve you. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with anyone.
We want every customer to be able to use this site, including people who use screen readers, keyboard navigation, or magnification. We aim to meet WCAG 2.1 Level AA. If any part of this site gets in your way — or if you'd simply rather book by phone — call or text (832) 657-1754 and a real person will take care of you the same day. Tell us what happened and we'll fix it.
You can ask us at any time to show you what we hold about you, correct it, or delete it — just call or text (832) 657-1754, or email us. If you have a portal account, you can delete the sign-in yourself from the bottom of your account page. We'll confirm within 30 days. Deleting your data means we lose your service history and any loyalty progress, so we'll tell you what you'd be giving up before we do it.
To stop automated texts, reply STOP to any message and our system records it immediately and permanently — no automated message will reach you again, even if you signed an agreement earlier. You can still call us, and we can still call you by hand if you ask us to.
Why we collect what we collect. We ask for your name, address, phone, email and property details for one reason: to quote your job, do the work, get paid, and keep your service history so your loyalty discount is right. We don’t collect anything we don’t need for that, and if we ever want to use your information for a genuinely different purpose, we’ll ask you first.
How long we keep it. Active customer records stay while you’re a customer. After your last job, we keep the service and payment history for 7 years because tax and warranty rules require it, then delete it. Quotes that never became jobs are deleted after 2 years. Website chat transcripts are deleted after 12 months. Photos of your property are kept for quality and before/after records, and we delete yours on request — just ask. Anything we no longer need for a stated purpose gets deleted or stripped of identifying details.
Deleting your data. Ask us and your personal data is erased within 30 days, except where the law requires us to keep it (tax and payment records, mainly). We’ll tell you exactly what has to stay and why, and what you’d lose — your service history and loyalty progress go with it.
We don't sell your personal information, and we never have.
If you've given consent, we may contact you by phone, text, or email, including via automated technology. Consent is never a condition of purchase. Reply STOP to any text, or just tell us, and we'll stop promotional contact immediately. Message and data rates may apply.
Card payments are processed by Square. We never see or store your full card number.
Ask us anytime to see the information we hold about you, correct it, get a copy of it, delete it, or opt out of marketing contact: call or text (832) 657-1754, or email wickedwindowwash@gmail.com. We respond within 45 days, and if you disagree with our answer you can appeal by replying to it — we'll take a second look. We never charge for these requests and never treat you differently for making one.
We keep your information while you're an active customer. Invoices, payments, and signed agreements are kept up to 7 years for tax and legal records, then deleted. Everything else is deleted on request or after extended inactivity.
The short list: Square (card payments), Twilio (texts), Google (email, scheduling, and our booking system), and Netlify (this website's hosting). Each may use your information only to provide their service to us.
Your information travels encrypted (HTTPS), is stored in access-controlled systems, and is only ever handled by the people who need it to serve you.
Our services and this website are for adults. We don't knowingly collect information from anyone under 13; if you believe a child has given us information, contact us and we'll delete it.